The order list includes the code, parameters, features, quantity, price excluding VAT, availability, when it can be delivered if it is not in stock, and discounts for all products ordered. All customers who place an order and become members of our website are deemed to have accepted the terms of this contract when they confirm their orders.
In case of purchase of products with different delivery times within the same order, the longest delivery time specified is taken as basis, and the products are shipped as soon as they are in stock.
Membership to our website is free; anyone over the age of 18 can become a member and shop. The e-mail address you use during membership must be up-to-date and accessible. The identity, address, telephone and e-mail information you provide when becoming a member will not be shared with any person or institution.
Shopping can be done without becoming a member of our website. It is recommended that you become a member so that you can make your next purchase faster.
The moment the order is placed is the moment our company receives the approval from the credit card. When the order is approved, an e-mail containing this information is automatically sent to the customer.
For warranty conditions of products purchased on our site, the manufacturer must be contacted.
Order and invoice delivery addresses, contact numbers; must be clearly and correctly specified by the customer. If there is a deficiency in the address information and contact numbers, orders will not be processed.
Products purchased from our site are sent to the address as delivered.
Orders approved until 14:00 on weekdays will be processed the same day, orders approved after 14:00 will be processed the next day.
Our company is not responsible for any damage that may occur during transportation, and no refund will be made due to this damage.
If the product you purchased was delivered to you via a cargo company, open the box without damaging it and check it before receiving it. If there is a deficiency or damage in the cargo, the cargo officer must definitely have a report drawn up. Our company cannot be held responsible for problems that may occur due to cargo. After the delivery of the purchased product, return requests made on the grounds that the product was damaged by the cargo will not be accepted.
Delivery times may vary in extraordinary circumstances such as natural disasters, fire and terrorism.
For orders made with credit cards, for security reasons, the product delivery will be delivered only to the credit card holder with an identity check.
After the order is completed, the delivery name cannot be changed.
Our company cannot be held responsible for a usage error specified in the user manual or a system application that does not exist in the product standards, and no exchange or return can be requested.
Bulb groups are checked and packaged by our company before being shipped, and defective bulb returns are not accepted.
If the delivery of the ordered product cannot be realized for any reason, the Buyer will be notified within 3 days from the date of order and any amount paid by the Buyer will be returned within 3 days from the date of notification.
The customer is responsible for any damages and losses resulting from incorrect use. Our company cannot be held responsible.
When any product purchased from our website is requested to be returned; you must notify our company completely via the e-mail address bemak@bemakonline.com with the product information (name/code) to be returned, our company's delivery note and/or invoice information and the reason for the product return. The result of the return request will be notified via e-mail. Returns that comply with our company's conditions must be shipped with the original delivery note and invoice, with the sender paid. The return process of products sent in this way, with their packaging intact and unused, is completed and the money is refunded.
Only products invoiced by our company are included in the scope of return. Products or products purchased from other stores or companies cannot be returned to our company.
Thanks to the SSL security system, the credit card information entered in the relevant fields on our site cannot be seen by anyone other than the customer. Approval is automatically given by the bank and this information is not stored anywhere.
